Return/Exchange

How to Start a Return or Exchange
To begin, visit our Returns Portal and enter your order number and zip code used to place your order.

Return Window
Returns must be shipped back within 30 days of delivery. To make your holidays a little easier, we’ve extended our return window. Orders placed from 11/15/2026 through 12/31/2026 can be returned or exchanged through 1/31/2027. (Final sale policy still applies)

What’s Eligible
We accept returns on items that are unworn, unwashed, and undamaged within 30 days of the delivery date.

What’s Not Eligible
We’re unable to accept returns or exchanges on Final Sale items or on items that have been washed or worn or are not in "new" condition.

Return Options
To return or exchange items in "new" condition (unwashed/unworn), please visit our Returns Portal  to generate your shipping label or QR code within 30 days of delivery.

RETURNS: Returns labels are free with Checkout+(Easy Returns) in the US and Canada. Returns must be shipped back within 30 days of delivery and be unworn/unwashed. For refunds, a $2 restocking fee will apply per order.

If you opt out of Checkout+ you will need to purchase a return label inside the portal for $7.95 (for US residents and Canadian orders must ship back themselves) and mail it back within 30 days of delivery.

After we receive your package, we will refund the amount of the merchandise (excluding any shipping you paid).

EXCHANGES:  Customers in the U.S. or Canada who selected Checkout+(Easy Returns) are eligible to make as many exchanges as needed (for free) to achieve their perfect fit, provided all exchanges are completed within 30 days of delivery and are unworn/unwashed.

If you opt out of Checkout+ we offer one complimentary U.S. even exchange within 30 days of delivery. For exchanges in Canada without Checkout+, see below. Should you need more than one exchange, you can purchase a label inside the portal for $7.95. Items that have been worn/washed or marked as final sale are not eligible for exchange.

An even exchange is defined as changing the size of the same item. If selecting a new size or color of the same item you will be credited for the amount paid and you will be able to shop the full site with that credit.  If there is a price difference, you will either be credited to your original payment method if the item selected is lower in price, or you will be prompted to enter your preferred payment method if the item is higher in price.

Instant Exchanges:

We now offer "Instant Exchanges" which means we'll ship out your exchange immediately before you even ship us back the items you're returning. This guarantees that your items are in stock. We will place a $1 hold on your credit card and if the items aren't shipped back to us within 14 days, you'll be charged the full amount.

We also offer "Traditional Exchanges." For this option, as soon as the return package is scanned as "shipped" by the post office, we will ship out the replacement size/style.

If you prefer to mail your return back yourself (to avoid a shipping label fee if you opted out of Checkout+) please mail your return within 30 days of delivery to: 

• For exchanges, please mail your item/s back to the address below and please include a note inside regarding instructions on what you would like to exchange your item/s for.  
• For returns, please ship your item/s back to the address below and we will issue a refund to the original payment method.
• Your items must be mailed back within 30 days of receipt (see holiday exchange policy above).
• Please include the original invoice or a note with your name and order number if possible. 
• All clothing must be returned unused/unwashed.
• Please ask for a receipt from the postal carrier that it was shipped back to us. We are not responsible for packages that are lost.

International Returns:

       Please mail your return back to:

       Nursing Queen
       723 Tillman Place
       Suite 101
       Plant City, Florida 33566

• Your items must be mailed back within 30 days of receipt (see holiday exchange policy above).
• Please include the original invoice or a note with your name and order number if possible.
• All clothing must be returned unused/unwashed.
• Please get a receipt from the carrier and note your tracking number. We are not responsible for packages that are lost.

If you have any questions, please email us at help@nursingqueen.com.