Return/Exchange

We totally understand if your item/s don't work out! Online ordering can be tricky! We offer both full refunds, exchanges and store credits!

EXCHANGES AND STORE CREDITS (FREE in USA)!:
  • Please click here to start the process to receive a FREE shipping label for an exchange or store credit. For international returns/exchanges, see below.
  • As soon as the package is scanned by the post office, the replacement size/style will be shipped to you (the store credit will be sent via email). 
  • Your items must be mailed back within 30 days (see holiday exchange policy below). If the order falls outside this window because it was a pre-order or back-order, please email us at help@nursingqueen.com and we will email you a shipping label!
  • Please include the original invoice or a note with your name and order number if possible. :)
  • All clothing must be returned unused/unwashed. 
  • We can only offer one free shipping label per order.
  • Please ask for a receipt from the postal carrier that it was shipped back to us. We are not responsible for packages that are lost.

        RETURNS (in the USA):

        • Please click here to start the process. We charge $7.95 to use our shipping labels (to help cover shipping).
        • Returns must be mailed back (postmarked) within 30 days from the date you received the item (see holiday return policy below). 
        • All clothing must be returned unused/unwashed.
        • Please include the original invoice or a note with your name and order number if possible.
        • After we receive your item/s we will refund the amount of the merchandise (excluding any shipping you paid).
        • Please ask for a receipt from the postal carrier that it was shipped back to us. We are not responsible for packages that are lost.

        If you prefer to mail your return back yourself (to avoid a shipping label fee) please mail to: 

        Nursing Queen
        206 Oak Mountain Circle
        Pelham, AL 35124
        • Please ask for a receipt from the postal carrier that it was shipped back to us. We are not responsible for packages that are lost.

          INTERNATIONAL EXCHANGES:

          • At this time, we don't offer international exchanges. However, for Canada we do offer free shipping labels to send your items back for a store credit. Once you get your store credit, you can place a new order for the items you want. See below.

            CANADIAN RETURNS AND STORE CREDITS:

            • For store credits (Canada only): Please click here to receive a FREE pre-paid shipping label. Once you get your store credit, you can place a new order for the items you want.
            • For returns (Canada only): Please click here to receive a shipping label to mail your items back. $15 will be deducted from the refund to help cover the cost of the shipping label. Or you can mail back yourself to avoid a shipping label fee (see address below).
            • Your items must be mailed back within 30 days of receipt (see holiday exchange policy above).
            • Please include the original invoice or a note with your name and order number if possible. :)
            • All clothing must be returned unused/unwashed.
            • Please ask for a receipt from the postal carrier that it was shipped back to us. We are not responsible for packages that are lost.

            INTERNATIONAL RETURNS (ALL OTHER COUNTRIES BESIDES CANADA):

                     Please mail your return back to: 

            • Nursing Queen
              206 Oak Mountain Circle
              Pelham, AL 35124
              USA
              205-498-9522

            • Your items must be mailed back within 30 days of receipt (see holiday exchange policy above).
            • Please include the original invoice or a note with your name and order number if possible. :)
            • All clothing must be returned unused/unwashed.
            • Please get a receipt from the carrier and note your tracking number. We are not responsible for packages that are lost.
            HOLIDAY RETURNS:
            • Any purchases made after November 15, can be returned through January 31. Please reach out to us at help@nursingqueen.com for a shipping label if it's been over 30 days.

            GIFTS:

            • Our online portal will allow you to exchange an item without the gift giver knowing! Please reach out to us at help@nursingqueen.com if you need help.

            If you have any questions, please email us at help@nursingqueen.com.

            Sizing- Fit Quiz!

            NQ size chart

            All of our designs fit true-to-size with a relaxed fit (which compensate for extra weight and a larger chest). Most of them also have an A-line fit, which means they fit across the chest/shoulders but flow away from the body so your waist and hip measurements don't matter.

            Our sizes are similar to maternity-wear: order your pre-baby size. If you're between sizes, size down. Typically, the best way to determine your size is to follow your pre-baby size in numbers on the chart (4/6, 8/10, etc). 

            Plus Sizes: We follow a standard U.S. plus chart. Our plus sizes range from 1X-3X. NOTE: An XXL (in misses) is a size 1X in plus sizing. 

            If you have any questions, please don’t hesitate to contact us! help@nursingqueen.com